Deploy AI customer support
in minutes.
Kriseena answers from your real orders and policies — cutting support workload by up to 80%, while your team approves every word before it ships.
The AI drafts. You approve. Your customers never see a bad answer.
Integrations
Switching? We'll bring your history with you.
Your team answers the same ten questions, every single day.
"Where is my order?" "Can I return this?" "How do I cancel?" — the bulk of support volume is repetitive and answerable from data you already have. Kriseena resolves it instantly and routes only the genuinely hard cases to your team.
A typical day of support volume
You control the split. Set a confidence threshold and the AI only auto-resolves what it is certain about — everything else becomes a draft for human review.
Not a chatbot. A real AI agent with guardrails.
Chatbots follow scripts and hit dead ends. Kriseena reads your live data, generates every reply fresh — and knows when it doesn't know.
Confidence threshold
The AI scores its own certainty on every reply, 0–100. Below your threshold it never auto-sends — it files a draft and asks a human. No competitor does this.
Draft mode
The safe default: AI writes, your team approves with one click. Flip to auto-send per workspace once the AI has earned your trust.
Hi Sarah — your order #4821 shipped yesterday and arrives Thursday. Here is your tracking link…
Real order lookup
Connects to Shopify, WooCommerce, Google Sheets, or any REST API — and answers from live order data, not canned macros.
Customer memory
Reads past conversation summaries before every reply. Your customers never repeat themselves.
Customer history · read before every reply
Sentiment detection
Every message is scored for frustration. Angry customers skip the queue and reach a human instantly.
Your brand, not ours
Name the AI, set its tone, upload its avatar. Customers talk to "Aria from ShopX" — there is no "Powered by Kriseena" badge on your widget. Every competitor puts their logo on your support.
Aria from ShopX
Your name. Your tone. Zero Kriseena branding.
Analytics & CSAT
AI resolution rate, confidence trends, and post-chat satisfaction scores — out of the box.
Your AI support agent actually knows what it knows.
Every other AI support tool sends replies and hopes for the best. Kriseena scores its own confidence on every single message — and asks a human when it isn't sure.
The AI scores its own confidence. Every time.
Kriseena gives every reply a confidence score from 0 to 100. You set the threshold. Below it, the AI never auto-sends — it saves a draft and flags it for human review. Above it, it replies instantly. No other support tool does this. Competitors just send and pray.
Score below your threshold → saved as draft, agent notified
Reads your real orders. Mid-conversation.
When a customer asks "where is my order?", Kriseena queries your Shopify or WooCommerce store live and replies with the actual order status, tracking number, and delivery date. Not a template. Not a scripted flow. Real data, generated fresh, every time.
↑ Generated from live Shopify data · not a template
Detects frustration in real time
Every message is scored for sentiment. Frustrated customers skip the queue and reach a human instantly — before they churn.
Draft mode by default
AI writes, you approve with one click. Your customers never see a bad reply. Switch to auto-send only when you're ready.
Remembers every customer
Reads summaries of past conversations before every reply. Customers never have to repeat themselves.
Setup in 30 minutes, not 6 weeks
Zendesk AI takes a consultant and months of configuration. Kriseena takes three steps and one copy-paste.
Live before your coffee goes cold.
Zendesk takes six weeks and a consultant. Gladly requires a sales call. Kriseena takes three steps.
Connect your data
~2 minOne-click OAuth for Shopify. Or link WooCommerce, a Google Sheet, or any REST API. Kriseena reads orders in real time — no migration, no sync jobs.
Teach it your business
~10 minPaste your return policy, shipping FAQ, and product docs. The AI understands meaning, not keywords — it answers "can I return a used item?" correctly.
Go live, everywhere
~1 minPaste one script tag for the chat widget, or connect your Gmail support inbox. The AI starts drafting replies on the very next customer message.
Every channel · Every data source · One inbox
Your whole stack, connected.
Kriseena doesn't live in a silo. Every conversation, escalation, and frustrated customer flows into the tools your team already lives in.
Get notified the moment it matters
- New customer conversation started
- AI confidence low — draft needs review
- Frustrated customer detected by AI
- Follow-up due · Jira ticket created
Set up in Settings → Notifications
Route support events to 6,000+ apps
- New conversation → add to HubSpot CRM
- Low CSAT → create Notion task
- Frustrated customer → ping manager on Teams
- Conversation closed → update Klaviyo segment
Connect in Integrations → Zapier
Escalate bugs to your dev team in one click
- AI summarises the full conversation
- Agent edits the summary in a modal
- One click creates a Jira issue with ADF description
- Ticket key and link saved on the conversation
Connect in Integrations → Jira
AI you can put in front of customers without flinching.
Every design decision in Kriseena assumes the AI will eventually be wrong — and makes sure your customer never sees it.
Human approval gate
Email replies are always drafted, never auto-sent. Chat replies respect your confidence threshold. A human is always one click away.
PII never reaches the model
Emails, phone numbers, addresses, and names are stripped from order data before anything is sent to the AI. Order numbers and statuses stay.
Tokens stay server-side
OAuth tokens for Gmail and Shopify are stored encrypted and never exposed to the browser.
GDPR data export
One-click export of all conversations and contacts as JSON — Article 20 portability, built in, audit-logged.
Full audit log
Every approval, assignment, handoff, and export is logged with the actor and timestamp. Exportable as CSV.
Sensible AI guardrails
When the AI does not know, it says so and flags the conversation as pending — it never invents an answer or fakes a promise.
Same team. Same volume.
$43,000 less per year.
5 agents on Gladly
$1,900+/mo
+ annual contract + seat minimums
5 agents on Kriseena Pro
$119/mo
monthly · cancel any time
Based on publicly listed pricing, May 2026. Read all 22 honest comparisons →
One flat price. Everything included.
No per-resolution fees. No AI add-ons. No agent minimums. No surprise invoices.
Save 20% with annual billing · Contact us →
“
Our entire customer service operation runs on Kriseena with just one staff member. The AI handles queries end-to-end, which lets our team stay focused on operations. It's been a significant shift for us.
Sina Rahnama
CEO, Noonmarine — Dubai