Free plan includes a full support inbox — live chat, email, and team tools — forever. AI replies and integrations unlock on paid plans from $9.99/mo.
No credit card required · No seat minimums · Cancel any time
Solo
$9.99/mo
1 agent · 400 AI msgs/mo
Starter
$49/mo
Up to 3 agents · 2,000 AI msgs/mo
Pro
$119/mo
Up to 10 agents · 8,000 AI msgs/mo
Scale
$299/mo
Up to 25 agents · 25,000 AI msgs/mo
Is the free plan really free forever?
Yes. The free plan never expires. You get a fully working inbox — live chat, email, team management — with no time limit and no credit card required. The only restriction is AI: you get 100 AI-generated replies per month. Once those are used, agents reply manually until the next billing cycle resets the count.
How many customer tickets does each plan cover?
Plans are metered in AI messages — each AI-generated reply, sent or drafted — not tickets. A typical support ticket takes 1–3 AI replies to resolve, and replies your agents write manually never count. As a rough guide: Solo (400 msgs/mo) suits a store handling roughly 150–400 tickets a month, Starter (2,000) fits about 700–2,000, and Pro (8,000) covers high-volume stores. If you outgrow a plan mid-month, upgrading lifts the limit instantly.
Why do integrations (Shopify, WooCommerce, etc.) require a paid plan?
Integrations are only useful when AI is actively looking up live data to answer customer questions, so they're a paid-plan feature — the free plan has no integration access at all. Shopify, WooCommerce, and Google Sheets unlock starting on the $9.99/mo Solo plan; Custom API, Slack, and Zapier require Starter and above.
What counts as an "AI message"?
Each time Kriseena's AI generates a reply — whether it's sent automatically or saved as a draft for your agent to approve — that counts as one AI message. Replies written manually by your agents do not count.
Can I use Jira on the Starter plan?
No. Jira escalation (AI drafts the ticket, agent approves) is a Pro feature. Starter gets all other integrations. Pro is $119/mo.
Is "Powered by Kriseena" removed on paid plans?
No — the badge stays on all standard plans. It is only removed on our Whitelabel plan ($299 setup + $99/mo), which also lets you use a custom domain, custom AI name, and custom widget colours.
Can I cancel at any time?
Yes. Cancel any time from your billing settings. You keep access until the end of your billing period. No cancellation fees, no lock-in.